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What did they learn that was most surprising:
This work could have/probably should have been done when the attic was insulated 18 months ago. Mike and Josh came out on Wednesday to inspect the attic for the problem. They made recommendations, gave me an estimate and co-ordinated the job to be done on Friday (2 days before Christmas, mind you). They showed up on time, performed the job as described and cleaned up before they left. Thanks again, Josh & Mike!